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How are Hourly Plans billed?
How are Hourly Plans billed?

Charging your clients for their time in the kitchen using hourly, or pay-as-you-go structure

Gnomes avatar
Written by Gnomes
Updated over a year ago

How it Works

Hourly billing plans charge clients for their bookings as they go, so clients 'pay as they cook.'
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Hourly clients are charged the day of their booking, regardless of when the booking was created or approved. The client will be charged at midnight after the booking takes place.

If a past booking is updated, or if a new booking is created for the past, the client will be charged on the spot.

For example: 

  • If a booking is created and approved on February 8th, and is scheduled for February 11th, the client will be charged the night of February 11th. 

  • If today is February 15th, and a booking is created for February 13th, the client will be charged right then and there on the 15th.

  • If today is February 15th, and a booking on February 13th is updated to be an hour longer, the client will be charged for that extra hour right then and there on the 15th.

Monthly Invoice for Hourly Clients

Even though Hourly clients pay for their bookings as they cook, they still receive a monthly bill on the 3rd for their review, and are charged for monthly charges on the kitchen's monthly billing date (the 5th). This monthly billing includes any recurring fees and storage assigned to their account.

Assigning Clients to the Hourly Plan

Hourly plans are pre-built in The Food Corridor system. The default "Hourly" plan will be at the top of the drop-down menu, followed by all the custom time-based or credit-based plans you've created in your account.

To assign a client the default "Hourly" plan, go to Clients > Client Name > Click 'Edit' next to 'Current Billing Plan' > Hourly > Save.

Custom Hourly Rates - Flat Rate or Percentage

Kitchens can set a custom hourly flat rate or a percentage of the calendar rate for individual clients. This rate will override the space calendar rates when the client books in those spaces.

To add a flat custom rate or percentage, go to Clients > Client Name > Click 'Edit' next to 'Current Billing Plan' > Check box under 'Custom Hourly Rate' > Type in amount or percentage > Save.

Note:

  • For the % of Calendar Rate, if you want to discount the calendar rates for 20% for a client, enter '80' in the custom hourly rate field so that bookings are charged 80% of the calendar rates. More examples here.

  • If a custom rate or percentage is not assigned to the client on an Hourly plan, the client will be charged based on the calendar rate for the space they are booking in.

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